BOOKING CONDITIONS

PAYMENT

The deposit and insurance premium (if required) are payable at the time you make a booking. If, for any reason, the booking cannot be accepted all money paid will be refunded to you. The final balance is due no later than 8 weeks before your holiday begins. If you book less than 8 weeks before departure you must pay the holiday price in full. If the balance is not paid, your holiday will be cancelled, your deposit retained and our cancellation charges will apply. Final and full payments by credit card are subject to a 1.5% charge.

ALTERATION BY YOU

If, after confirmation of your holiday, you wish to change to another of our holidays we will do our best to make the changes, provided that notification is made in writing. A charge of £40 may be made to cover administrative costs. Alterations made after 8 weeks before your holiday starts will be treated as a cancellation; re-booking and appropriate charges will apply.

CANCELLATION BY YOU

If you wish to cancel please let us know immediately in writing and the following cancellation charges will apply:
Days before departure
% of land based holiday cost
More than 42 days)
Deposit
42-29 days
50% of cost
28-15 days
75% of cost
14 days or less
100% of cost
Cancellation is covered by insurance if the reasons fall within the terms of the policy.

ALTERATIONS BY US

As far as possible we will follow the itineraries outlined in the brochure. However we reserve the right to make changes to the programmes if weather or other conditions make it necessary.


CANCELLATION BY US

We reserve the right to cancel your holiday. All our holidays operate a minimum group size. If we do not reach the required minimum, or we have other reasons to cancel the holiday, we will inform you promptly and refund to you all monies paid or offer an alternative holiday departure date.

PRICES

All prices are in £ per person. Our prices are prepared well in advance of the start of your holiday and while we try not to increase brochure prices there is always the possibility that for reasons outside our control we might have to make alterations. If this results in significant changes to your holiday cost we will inform you. Should this lead to a price increase of more than 10% you will have the right to cancel your holiday or transfer the value to another of our holidays. Prices are based on an exchange rate of 1.57 euro to the pound.

LIABILITY

All information is correct to the best of our knowledge. Our liability cannot exceed the cost of the holiday. We are only liable for the land based part of the holiday. Liability for the flights will depend on the conditions of booking where the flight was booked. All luggage and personal possessions remain at the ownerÕs risk except where Alto Aragon is proved not to have used due diligence.Unguided activities are undertaken at your own risk.

CUSTOMER CONDUCT

We reserve the right to ask you to leave a holiday if your behaviour/conduct threaten the safety and enjoyment of the other members of the group. For your safety we ask you to heed any reasonable instructions/advice that you are given during your holiday. We cannot accept responsibility for any adverse consequences caused by ignoring such instructions or advice.

COMPLAINTS

If you have a problem or complaint on holiday please speak to your guide/representative/hotelier so that it can be put right as soon as possible. If your complaint cannot be resolved locally, please write to our office within 30 days of the end of your tour and we will investigate the matter.

BOOKING FORM

Please download the booking form by clicking on the link below

http://www.altoaragon.co.uk/pdfs/AltoAragonBookingForm08.pdf



HAVE A GOOD HOLIDAY!